You can call Rachel anytime, 27/4 365 days a year. Now, Rachel might not always answer. And Rachel will back you as soon as she can provide you with her full attention. When Rachel goes to sleep, her phone goes on silent there for calling, or texting, at any time will not bother her. Rachel would rather you send her something when you are thinking about it than to try to wait and remember what it was when you can talk. You can also always put ideas and thoughts in Asana (the project management and communication system provided to you). It has a fantastic computer, tablet, and phone interface. In short, reach out when you need to, and if gets too much, we will have a conversation as to if you need to adjust your contracted time.

We will pre-plan all your time slots so that you have a plan. At any time, you can adjust your time slot. Rachel is used to working with family-owned businesses, and your family and business come first. She is, first and foremost, here to support you. As long as Rachel has the time open, you can move your scheduled time up or push it back to fit your needs. Rachel’s only request is that you provide her with as much heads up as possible to adjust her plans. She will always be sitting pre-pared by the phone waiting for a call.

Your time is your time. If you are gone on an extended holiday, or life happens, and you need some personal time, we will either push your time earlier in the month or bank it for a later month. On some occasions, you might ask us to implement or create something during that time instead. Your time is like energy, never lost, just transferred where you need it. We can also put a contract on hold for a month if we see no productive way to use the time. Everything is a discussion to make it work for you.

Hello no! Life is fluid and so are we! If you find you need less time, it is just a conversation, and we will adjust. If you need more, we will do the same. All we ask is 30 days' notice so we can plan the change accordingly. If that is not possible, it is just a conversation with Rachel to work out the right solution. If you are on a Ramp Up Program, you will adjust to the new plan's quarter price that you pick relative to where you are currently. Ramp Up Pricing is only available the first time a relationship is engaged and does not reset or start over at any time.